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Return Policy

EMEI is committed to 100% Customer Satisfaction. If you are unsatisfied for ANY reason, you may return your purchase within 30 days of the ship date WITH ORIGINAL PACKAGING. No question asked! No hidden fees!

*Please note that we will not accept anything that’s worn, damaged, washed, or altered in any way. All original tags must be attached. 


Defect Items 

For defective or damaged products, please email emeifashion4881@gmail.com to arrange a refund of exchange. 


Hassle Free Return Procedures

If your EMEI order has been delivered wrongly / any defects on the items, you are entitled for a correct order free of charge, by returning us the defect order. All of the delivery charges will be bear by EMEI. 


If your EMEI order has been delivered wrongly / any defects on the items, please email emeifashion4881@gmail.com to arrange a refund of exchange. And, here are some of the alternative solutions for you to reach us regarding this issue:


Step 1: Bring your defected EMEI to the nearest post office and fill in the address in the consignment note:


Step 2: Take a CLEAR photo of the receipt received from the post office and email it to emeifashion4881@gmail.com together with your Order ID, Defect Details, and Bank Account Details (Bank Name, Acc No, Acc Holder Name). The postage fees will be banked in to you on the next following week (Thursday).  


Step 3: We will take at least 3 - 5 working days to prepare and send your new EMEI order. In the meantime, please wait for your order to arrive patiently. Thank you for your understanding and sorry for any inconvenience caused. 


Refund & Processing

The correct orders and refunds will be processed within approximately 5 to 7 working days after we have received and approved your return request. 

*Original shipping charges are non-refundable.